Frequently Asked Questions

How can I get in touch with FG Customer Service? 
email us:
What is your return or exchange policy?
Click Here see our Returns and Exchanges policy page. All sales of gift certificates and items
marked as Final Sale are not-returnable.

What is a pre-order and when will I receive my pre-order items?
A pre-order is an item purchased ahead of time which has not yet been manufactured by our
supplier or a product that is being personalized. All pre-orders are clearly marked on the website
on the product page. All pre-orders differ in shipping times. We recommend you do not pre-
order an item for a certain special event, as this time frame is not a guarantee but an estimate
provided by our manufacturer. ETAs are always given in the description of the item before you
place your order. If you chose monogramming with your pre-order, this can take an additional 15
business days or more to process and ship out your order.

How long will it take to receive my order?

If you have purchased an in-stock item, we strive to ship within 2-3 business days. We ship via
USPS or UPS. You should automatically receive an email with a tracking confirmation when
your package is scanned. The postal service observes national holidays and can experience
longer-than-usual delays in extremely busy holiday seasons.

Why is a discount code not working?
All discount codes have expiration dates. Some discount codes have minimum requirements or
are available for an extremely limited period of time.

May I make any changes to my order after I have checked out?
We cannot make any changes once an order has been processed in our system. We are unable to
facilitate address changes & size changes. Please double check your order before you check out.

How do I contact FG if I have more questions?
Our customer support team is eager to assist with any other information, at
If you have questions regarding a specific order, please include your order number in the email.
We strive to answer all emails within 24 hours on business days.

Want to join Fia Green team?
Email us at We’d love to hear from you!