If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).


What does it mean if an item is only available for presale?

When an item is exclusively available for presale, it signifies that our clients can acquire the product before its official release. Our luxury items are meticulously crafted in limited batches, a response to the overwhelming demand for our upcoming collection. Presales are open to both our esteemed wholesale accounts and VIP customers. This decision ensures that those with a heightened interest can secure the product ahead of its public release, positioning them as the first recipients before potential sell-outs. Given the prevailing interest and restricted supply, we expect this style to quickly sell out.

Our emphasis lies in effective inventory management, offering unique items and anticipating your standout moments. This implies that our stock is limited, and certain styles may necessitate an extended delivery time. Nevertheless, we highly value your feedback, so please feel free to share your thoughts - don't be shy!

For additional information regarding our presale items please reach out to one of our stylists at

If I purchase an item on presale, how long do I have to wait to receive the item?

For presale items, you should allow 4-5 weeks before receiving your order. Once we receive the merchandise, we will send your order to you. Fabulous fashion is always worth the wait!

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Get in touch

Have questions about your order, or a general enquiry?