Presale FAQ

What does it mean if an item is only available for presale?

When an item is exclusively available for presale, it signifies that our clients can acquire the product before its official release. Our luxury items are meticulously crafted in limited batches, a response to the overwhelming demand for our upcoming collection. Presales are open to both our esteemed wholesale accounts and VIP customers. This decision ensures that those with a heightened interest can secure the product ahead of its public release, positioning them as the first recipients before potential sell-outs. Given the prevailing interest and restricted supply, we expect this style to quickly sell-out.

Our emphasis lies in effective inventory management, offering unique items and anticipating your standout moments. This implies that our stock is limited, and certain styles may necessitate an extended delivery time. Nevertheless, we highly value your feedback, so please feel free to share your thoughts - don't be shy!

For additional information regarding our presale items please reach out to one of our stylists at info@fiagreen.com.

If I purchase an item on presale, how long do I have to wait to receive the item?

For presale items, you should allow 4-5 weeks before receiving your order. Once we receive the merchandise, we will send your order to you. Luxury styles are always worth the wait!

Can I purchase a presale item in the same order as regular items?

Yes, you can absolutely purchase presale items with regular items in the same order.

If I order regular items with presale items, when will I receive my regular items? Will they be shipped together or separately?

Regular items and presale items will be shipped separately. For regular items, we allow 1-2 business days for processing and then 1-3 business days for shipping within the United States. Your presale items will ship to you once the merchandise arrives. You should allow for 4-5 weeks before receiving your presale items.

Will I get a notification about how long the wait will be?

Our Virtual Stylist will reach out to you once you have placed your order for a presale item. She will confirm with you that the wait will be 4-5 weeks before you receive your order. If you have any additional design/detail questions feel free to ask our virtual stylist.

Do I have to pay for a presale item?

Yes, you do have to pay for a presale item. This is the only way we can reserve the item for you.

Can I purchase presale items while in store?

At this time, presale items are only available to purchase through our online store.

Can I cancel a presale item? If so, how do I do that?

Yes, should you decide to cancel your order for a presale item, we can absolutely do that for you. We simply ask that you send your request in an email to info@fiagreen.com.

Can I return a presale item if it does not work for me?

Yes, you can return a pre-sale item. You will have 14 days from date of delivery for a full refund.

*If you have any additional questions about your presale order or placing a presale order, feel free to reach out to our Virtual Stylist at info@fiagreen.com, they will be more than happy to assist you.*